Missed Pickup or Delivery
More information and frequently asked questions about how to handle a missed pickup or delivery when you book with FreightCenter.
A missed pickup or delivery can throw a serious wrench in your personal or business timeline. Below are some solutions to these problems, as well as tactics you can use to avoid missed pickups or deliveries in the future!
No One Delivered My Package or Shipment.
If your driver did not show up on the day of delivery and FreightCenter did not notify you, please contact your account manager immediately so we can contact the driver and determine a delivery time window. Remember to have someone available to inspect your delivered freight for damage or loss.
No One Picked Up My Package or Shipment.
If the carrier did not arrive on your scheduled pick-up date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are occasionally made after noon.
Learn how to reschedule a missed pickup or delivery.
With our helpful guide, you can learn how to efficiently reschedule a missed pickup or delivery to keep your shipments on track.
We provide competitive freight shipping prices and an all-inclusive, easy-to-use shipping experience for our customers. Exceeding our customers’ expectations results in thousands of satisfied customer reviews and repeat business. We believe in the power of our customer relationships. Check out FreightCenter reviews from real customers, and learn what they have to say about their freight shipping experience!
- 2021, 2017 & 2016 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives' Pros to Know: Matthew Broscius
- 2020 & 2019 Top Food Logistics' 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
Why Choose FreightCenter
Expertise in Freight Shipping: With over 25 years in the logistics industry, FreightCenter is dedicated to guiding you through the entire logistics process, from beginning to end. Our goal is to make freight shipping easy to understand and book. Don’t waste time researching and receiving quotes from individual carriers- FreightCenter’s got your back!
Competitive Rates with Tailored Solutions: We prioritize high-quality customer service without breaking your wallet. We utilize our relationships with regional and national carriers to offer you competitive, affordable rates while providing personalized solutions to your needs. Need a liftgate? We got you! Want to expedite your order? Leave it to us! We’re ready to provide tailored solutions that don’t compromise your freight shipment.
Personalized Customer Support: FreightCenter is committed to satisfying our customers. Our friendly customer support team is here to help you every step of the way, from initial inquiries to post-shipment concerns. We handle all aspects of logistics, including tracking, paperwork, and communication with carriers, so you can focus on your business while we manage your shipment. Choose us for our reliable service and affordable quotes!
How to Reschedule a Missed Delivery
It is essential to have a representative present for delivery. In addition to confirming the freight’s delivery, inspecting the cargo within 48 hours for any damage or loss is necessary. If the carrier did not make your scheduled delivery time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a delivery time for you. Please be aware that residential deliveries are generally made after noon.
How to Reschedule a Missed Pickup
Someone authorized to sign over the shipment, and FreightCenter.com BOL must be present at pickup time. If the driver arrives at the pickup location and the freight is not ready or no one is available to sign the BOL, the driver will not usually wait. The pickup must then be re-dispatched. Some freight companies charge a re-delivery fee to cover extra time and miles. If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.
To create value for our customers by delivering customized shipping solutions that meet their unique needs and to fulfill shipping demands from simple to complex with expertise, guidance and ingenuity.
Rail shipping is a cost-effective and environmentally friendly transportation method that utilizes trains to move goods over long distances. It's known for its efficiency in handling large volumes of cargo, making it a sustainable and economical choice for businesses seeking reliable freight transport options.
Expedited shipping is a premium service designed to meet urgent delivery needs. It prioritizes speed and quick turnaround, ensuring that packages or goods reach their destination faster than standard shipping options. Expedited shipping is the go-to choice when time-sensitive deliveries are essential, providing businesses and individuals with reliable and prompt service for critical shipments.
White glove shipping is a premium service that goes beyond standard delivery, offering meticulous handling, specialized packaging, and in-home setup or installation for valuable or delicate items, ensuring a seamless and hassle-free experience for customers.
Less than truckload (LTL) shipping is a smart logistics solution for businesses with smaller shipments. It combines multiple smaller shipments into a single truckload, optimizing space and reducing costs. LTL shipping offers affordability and efficiency while ensuring timely delivery, making it an ideal choice for companies looking to save on transportation expenses without compromising on service quality.
Common Causes of Missed Freight Pickups or Deliveries
- Scheduling Conflicts
- Miscommunication between shippers, carriers, and receivers can lead to mismatched schedules.
- Driver Delays
- Traffic, adverse weather, or mechanical issues may prevent drivers from arriving on time. Getting through customs can also be a time-consuming process. You can check the U.S. Customs and Border Protection page for more information.
- Paperwork Errors
- Missing or incorrect documentation (e.g., bills of lading or shipping labels) can halt progress.
- Insufficient Equipment
- A lack of available trucks, trailers, or drivers can lead to rescheduling.
- Address or Access Issues
- This is a common problem. Incomplete or incorrect addresses, or restricted site access, can prevent successful pickup or delivery.
- Customs Delays (for international shipments)
- Missing or delayed customs paperwork can impact transit schedules.
How to Mitigate Missed Freight Issues
- Streamline Communication
- Use centralized platforms to ensure all stakeholders (shippers, carriers, and receivers) are aligned on schedules and expectations.
- Verify Shipment Details
- Double-check addresses, contact information, and access instructions to avoid last-minute confusion.
- Track Shipments in Real-Time
- Leverage technology to monitor shipment progress and address potential delays proactively.
- Maintain Flexible Schedules
- Build in buffer time for pickups and deliveries to account for unexpected delays.
- Partner with Reliable Carriers
- Work with trusted carriers who have a track record of on-time performance. FreightCenter works with over 50 different carriers.
- Implement Contingency Plans
- Have backup options in place, such as alternative carriers or rerouting strategies, to minimize disruptions.
- Invest in Predictive Analytics
- Use tools that analyze historical data to anticipate and mitigate potential issues.
- Optimize Load Planning
- Ensure shipments are prepared and ready when carriers arrive to avoid missed pickups.
Missed freight pickups or deliveries are sometimes inevitable, but proactive planning, strong communication, and leveraging technology can significantly reduce their occurrence and impact.
Guaranteed competitive pricing every time you ship.
Missed Pickup or Delivery FAQs
Q. What should I do if I miss a scheduled pickup or delivery with FreightCenter?
If you miss a scheduled pickup or delivery with FreightCenter, promptly contact our customer service team to inform them of the situation. Provide details such as your shipment reference number and the reason for the missed pickup or delivery. Our team will work with you to reschedule the shipment and minimize disruptions to your logistics plan.
Q. Are there any fees associated with missed pickups or deliveries?
Fees for missed pickups or deliveries may vary depending on the carrier’s policies and the circumstances of the missed appointment. Some carriers may charge a fee for failed pickup attempts or rescheduling delivery. Reviewing the terms and conditions of your shipping agreement or contacting FreightCenter for clarification on any potential fees is essential.
Q. What if my shipping destination is unreachable?
If the delivery location is inaccessible due to site restrictions, incorrect addresses, or other barriers, carriers may attempt to contact you for instructions or return the shipment to the sender. Be sure to communicate with your carrier about any and all possible obstacles leading to your shipping location.
Q. Are missed pickups and deliveries covered by shipping insurance?
Shipping insurance does not typically cover Missed pickups and deliveries, as insurance policies are generally designed to protect against physical damage or loss of goods, not logistical delays. For high-priority or time-sensitive shipments, some carriers or third-party providers offer “delay insurance” or guaranteed service refunds as part of premium services. These options may compensate for missed deadlines, but are separate from traditional shipping insurance.
Q. Can I reschedule a missed pickup or delivery?
Yes, most carriers allow rescheduling. However, it’s important to notify them promptly and confirm any additional fees or timeline changes. Be sure to notify your carrier of any changes as soon as possible.
3 Advantages of Choosing FreightCenter Inc.
25+ Years in the "Biz"
We have over 25 years of experience, as evidenced by our large network of professional carriers. Our knowledgeable team of shipping experts is ready to help you optimize your small business for the intricate world of logistics.
Customizable Shipping Options
Need a liftgate? No problem! Need to ship your products quickly? We got you covered! Our FreightCenter agents can offer you tailored solutions for your specific shipping needs, no matter what kind of small business you are.
Customer Care Team that Cares!
Our customer support team has the answers to many of your shipping questions and concerns. We’re here to help you through every step of the shipping process, from initial inquiries to post-shipment issues.
