Cancel a Shipment
Note: A 20% cancellation and processing fee applies to all canceled shipments.
Remember to retain all documents referencing your cancellation request for your and our records.
How to Cancel a Shipment
Welcome to FreightCenter’s Cancellation page!
Need to cancel your shipment? No problem! You can cancel your order at any time before the pickup date. We understand that plans can change, and we’re here to help make the process as quick and easy as possible.
The fastest way to cancel your shipment is to call our Freight agents, who are available six days a week to assist you. They can quickly reschedule pickup days and times, change load-specific information, and answer any questions.
Cancel a Shipment Online
If you prefer to cancel online, you can use your FreightCenter account, which is available 24/7. Here’s how:
- Log in to your FreightCenter account using the email address and password you used when you created your free freight quote account.
- You will be directed to your “MY FREIGHTCENTER” page. Under the “MY BOOKINGS” paragraph, you’ll see your shipments in process, with headers that read Shipment ID, Quote Date, Origin, and more. The last title will read “CANCEL.”
- Click on the “X” next to the booking you want to cancel, and you’ll be directed to another screen to complete the cancellation.
- 2021, 2017 & 2016 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
To Withdraw Your Shipment:
1. Log into your account on our website or mobile app
2. Select ‘Shipments’ from the menu bar
3. Click on ‘Cancel Shipment’ next to the order you want to cancel
4. Confirm that you wish to Cancel this order when prompted and submit
After you cancel your shipment, you’ll receive an email notification with a cancellation number. If there were any fees associated with the cancellation, FreightCenter would provide information about how to pay those fees.
We understand that plans can change and cancellations are sometimes unavoidable. That’s why it makes it simple to cancel your shipment online in just a few clicks. If you have further questions about canceling a cargo shipment, please contact us at 1-800-716-7608. Our team of logistics experts would be more than happy to help!
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To create value for our customers by delivering customized shipping solutions that meet their unique needs and to fulfill shipping demands from simple to complex with expertise, guidance and ingenuity.
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We provide competitive freight shipping prices and an all-inclusive, easy-to-use shipping experience for our customers. Exceeding our customers’ expectations results in thousands of satisfied customer reviews and repeat business. We believe in the power of our customer relationships. Check out FreightCenter reviews from real customers, and learn what they have to say about their freight shipping experience!
FAQs
Q. Can I cancel a shipment after it has been scheduled for pickup?
A. Yes, in most cases, you can cancel a shipment after it has been scheduled for pickup. However, it’s essential to contact our customer service team as soon as possible to request the cancellation and provide the necessary details, such as the shipment reference number and reason for cancellation.
Q. Are there any fees associated with canceling a shipment?
A. Fees for canceling a shipment may vary depending on the carrier’s policies and the timing of the cancellation. Some carriers may charge a cancellation fee or apply other penalties, especially if the cancellation occurs shortly before the scheduled pickup or delivery. It’s advisable to review the terms and conditions of your shipping agreement or contact our customer service team for information about any potential fees.
Q. What is the process for canceling a shipment with your company?
A. To cancel a shipment with our company, please contact our customer service team via phone or email and provide the necessary details, including the shipment reference number, tracking information, and reason for cancellation. Our team will assist you in processing the cancellation and provide any relevant instructions or documentation required. We strive to make the cancellation process as seamless and efficient as possible for our customers.
