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UPack Claims

UPack Claims

Need to file a claim with UPack?
We’ve pulled together a few tips for filing a claim with the carrier.

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Freight rate calculator
Shipping option
Pickup and delivery locations
Shipment information
Pickup and delivery locations
Shipment information

limit of 70 characters

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How to file a freight claim with UPack

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with UPack.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact the freight carrier immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If UPack inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

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What to Do

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I Shipped Using
Freight Center

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I Purchased Freight Insurance

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What to Do

I Shipped Using
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I Purchased Freight Insurance

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What to Do

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I Purchased Freight Insurance

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What to Do

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Freight Center

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I Purchased Freight Insurance

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What to Do

Filing a freight claim with UPack

  • Double check that UPack handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD

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Important

To make a valid liability claim, UPack must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, UPack is not responsible or at fault for the damage.

UPack Claims Department Contacts

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What Happens Next?

The following is general carrier policies. UPack may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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