Tax-Air Claims
Make your freight claims process easier and faster with Tax-Air. Their skilled team manages claims efficiently so your supply chain runs smoothly. Find out how Tax-Air’s complete claims solutions can help your business.
Reporting a problem with Tax-Air is a simple and quick process. You need to gather a few papers, such as the bill of lading, proof of value, and evidence of damage or loss. Then, you can visit their website or talk to your representative at FreightCenter.
Once you submit your claim, Tax-Air’s dedicated team will review all the information and documents you provided. They will quickly check if your claim is valid and decide on the best course of action. Throughout the process, you will receive regular updates to keep you informed of every step. Whether you need to be reimbursed for damaged goods or find a resolution for lost shipments, Tax-Air is committed to providing a prompt and equitable solution that ensures your complete satisfaction. You can trust them to handle your claim with care and efficiency so that you can focus on the continued success of your business.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to file a Tax-Air Claim
Gather the required documentation:
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- -Bill of lading
- -Proof of value
- -Photos of damaged cargo
Providing all necessary documents upfront will help quicken the claims process. Visit the Tax-Air website and navigate to the Claims section.
Submitting Your Claim:
- -Follow the online instructions and provide all the necessary information and documents.
- -Tax-Air values transparency and efficiency when handling claims, so they’ll process your submission quickly and accurately.
- -Provide details about what happened with your shipment and attach any supporting evidence.
- -This will help speed up the review process and resolve your claim fairly and quickly.
Claim Review Process:
- -A team of Tax-Air experts will carefully review all the information and documents you provided.
- -They will work to check the validity of your claim and determine the next steps.
- -You will receive regular updates about the status of your claim throughout the process.
- -Tax-Air is dedicated to providing excellent customer service and resolving claims as quickly as possible while ensuring your satisfaction.
You can trust Tax-Air to handle your claim with care and expertise, allowing you to focus on your business.
Types of Freight Claims with Tax-Air
If you send something with Tax-Air, you want it to arrive safely and on time. But sometimes, things go differently than planned, and you may need to file a claim.
A claim is a way to ask for some of your money back if your shipment is lost, damaged, or delayed.
The most common is a “damage claim” – when your items arrive broken or not as expected. To file this, check your items right away and take pictures of any damage.
If your package never shows up, you can file a “loss claim.” If some of your items are missing, you can file a “shortage claim.”
There’s also a “transit time claim” if your shipment is late and you paid for a guaranteed or expedited service.
To file a claim, you have the power to act quickly and keep good records. Take photos, hold onto your shipping papers, and let Tax-Air know right away. It’s a proactive step that you can take to protect yourself if something goes wrong.
What to do when freight damage is found
Remain Calm and Document Everything
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Tax-Air immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Tax-Air inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Tax-Air immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Tax-Air immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Tax-Air immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Tax-Air immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Tax-Air immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Tax-Air immediately to report damages
Filing a freight claim with Tax-Air
Double-check that Tax-Air handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important Tips for Tax-Air Claims
Act Quickly:
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- Report the damage to the carrier as soon as possible, ideally within 5 days of delivery.
- It can make it easier to investigate and resolve the claim.
Document the Damage:
-
- Take clear, detailed photos of the damaged items and packaging.
- Retain all original packaging and shipping documents.
- This evidence will support your claim.
Gather Necessary Information:
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- Obtain the Bill of Lading number, delivery date, and any pro numbers.
- Provide a detailed description of the damaged items and the extent of the damage.
- Determine the cost to repair or replace the damaged goods.
File the Claim Properly:
-
- Follow the carrier’s specific claim filing process, which may involve an online form or written letter.
- Submit all required documents, such as the Bill of Lading, proof of value, and damage photos.
- Keep a copy of the claim submission for your records.
Understand Claim Limites:
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- Review the carrier’s liability policy and any limitations on the maximum claim amount.
- This will help set your expectations for the potential recovery amount.
Be Persistent and Patient:
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- Claim resolution can take time, so be prepared to follow up and persist with the carrier.
- Remain polite and professional in all communications.
Tax-Air Claims Department Contacts
- Tax-Air Claim Form:
- Phone Number:
What Happens Next?
The following is general carrier policies. Tax-Air may have policies that differ somewhat.
After an Tax-Air claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign an Tax-Air Claim number to the file.
Often, a Tax-Air Claim can take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your Tax-Air Claim is settled.
