R&R Express Claims
R&R Express strives to offer customers top-notch freight service, delivering your shipments on time and damage free.
If you ever come across issues with shipping through FreightCenter, no need to worry. Filing a claim with R&R Express is a simple process you can easily manage. All you need to do is gather necessary documents, such as the bill of lading, proof of value, and evidence of any loss or damage. You can submit the claim through R&R Express’s user-friendly website or by contacting your representative at FreightCenter. Throughout the process, you can expect to receive guidance at every step.
Once you have submitted your claim, the dedicated team at R&R Express will promptly review the information and documents you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive frequent updates on the status of your claim, so you’ll always be informed along the way. Whether you seek reimbursement for damaged goods or resolution for lost shipments, you can trust R&R Express to deliver fair and efficient resolutions that prioritize your satisfaction. R&R Express will handle your claim professionally and carefully, allowing you to focus on the continued success of your business. With R&R, you can rest easy knowing that your claim will be taken seriously, and resolved promptly.
Awards and Endorsements
- 2021 Food Logistics' Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives' Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer's Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics' Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011, & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to File a R&R Express Claim
If you have any issues regarding your R&R Express shipment, don’t worry. We have a process to fairly and quickly fix any problems that occur. The first step is to gather all the documents related to your shipment, such as bill of lading (BOL), proof of value, and evidence of any loss or damage. Proper documentation is critical to a smooth process. Once you have everything you need, go to our website. From there, you will find an easy-to-use form to guide you through the process.
To submit your claim, follow the steps on the form and provide all the necessary information. We believe in transparency and efficiency, so we will diligently work on your claim. As you fill out the form, be as detailed as possible about the issues with your shipment and attach any proof you have. The more information you provide, the faster we can review your claim and find a solution.
After you submit R&R Express claims, our team of professionals will carefully review everything you sent us. We will look at the evidence and decide how to move forward. We will keep keep you informed every step of the way so you always know what’s happening. At R&R Express, our customers satisfaction is a top priority. You can trust us to take care of your claim in a quick and professional manner so you can return to running your business without worries.
Types of Freight Claims with R&R Express
When you choose R&R Express to ship your freight, you expect it to arrive on time and without issues. But sometimes unexpected things happen, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s look at the different types of freight claims you might encounter when using R&R Express for shipping.
The first kind is damage claims, which happen most often. If your shipment arrives with broken or damaged items, you should file a damage claim with R&R Express. It’s vital to check your items carefully when they arrive and take photos of any damage as evidence that it happened during shipping.
The second kind is loss claims. This type of claim is filed when your shipment doesn’t arrive or is delivered to the wrong place. If you’re waiting for your items and they don’t arrive, you should file a loss claim with R&R express to get compensation for the items you’re missing.
Shortage claims are the third kind. These claims differ from loss claims are made when only part of your shipment arrives. For example, if you were expecting to receive ten boxes but only received 9, you should file a shortage claim for the missing box.
The last kind of claim is a delay claim. These claims are not as common and are related to the timing of your shipment rather than its condition. If your shipment arrives much later than expected and causes problems or losses for you, you can file a delay claim with R&R Express. But keep in mind that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your shipping agreement with R&R Express.
No matter the claim you must file with R&R Express, it’s important to act quickly and keep thorough records of everything related to your shipment. This includes taking pictures of your items before and after shipping, keeping track of all documents, and reporting any issues as soon as possible. Filing a claim may seem like a hassle, but it’s important to protect yourself and get the compensation you deserve if anything goes wrong with your shipment.
Tips for Filing R&R Express Claims
If you need to file R&R Express claims, following some key steps is crucial. First, make sure to carefully document any damage or loss. You’ll need the necessary paperwork, such as the bill of lading, proof of value, and photos to support your claim. Being thorough in your documentation can help speed up the process and increase your chances of success.
Reporting the issue promptly is also important. Let R&R Express know as soon as you can about any issues with your shipment. This will help them investigate and resolve the issue quickly. It is essential to report R&R Express claims to ensure your chances of success are met.
Proper communication is important throughout the claims process. Be responsive to any requests or questions from R&R Express’s claims department and keep them updated on what’s happening. Learn about the process of R&R Express claims and policies to better navigate and increase your chances of success.
By following these tips, you can improve your chances of getting a quick and fair approval for R&R Express claims while minimizing disruptions to your business.
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact R&R Express immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If R&R Express inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those five days.
Who Do I Contact About Freight Claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact R&R Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact R&R Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact R&R Express immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact R&R Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact R&R Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact R&R Express immediately to report damages
Filing a freight claim with R&R Express
Double check that R&R Express handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for R&R Express if they are the carrier that handled the damaged freight.
Complete the R&R Express claim form and submit the form to the R&R Express claims department per the carrier’s instructions
Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.
Important Information
If you’re shipping goods with R&R Express through FreightCenter and discover any damage to your shipment, it’s crucial to take immediate action. The first step is to thoroughly document the damage by taking clear pictures from various angles, noting any visible signs of harm on both the packaging and the contents. This evidence can help speed up the claims process and increase the likelihood of a successful outcome.
After documenting the damage, it’s crucial to assess its severity and how it affects the functionality and safety of the goods. This evaluation will help you decide the following steps to take and prioritize efforts to resolve the issue. If the damage makes the goods unusable, contact R&R Express through FreightCenter right away to arrange for a return or replacement shipment.
If you find freight damage during shipping, it’s important to inform the recipient immediately. Being transparent helps maintain trust and manage expectations. Provide detailed information about the damage and the steps you’re taking to address it. Proactive communication shows your commitment to excellent customer service and allows the recipient to adjust plans or inventory accordingly.
If you receive damaged freight from R&R Express, follow their specific procedures, which usually involve providing documents like the bill of lading, proof of value, and evidence of damage. Following these requirements increases the chances of a swift and favorable resolution, minimizing disruptions to your business operations.
While waiting for your claim to be resolved, take preventative measures to avoid future freight damage. Review your packaging procedures and consider adding more protective measures to ensure the safety of your shipments during transit. Also, assess your choice of carrier and shipping methods to make sure they enhance the efficiency of your logistics operations and reduce the risk of future damage.
To make a valid liability claim, R&R Express must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, R&R Express is not responsible or at fault for the damage.
Collaboration and transparency are essential when handling freight damage issues through R&R Express and FreightCenter. By taking these steps and leveraging FreightCenter’s partnership with R&R Express, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.
R&R Express Department Contacts
- R&R Express Claims Form:
- R&R Express Email:
After R&R Express Claims Are Filed, What Happens Next?
The following is general carrier policies. R&R Express may have policies that somewhat differ.
After R&R Express claims are submitted with the proper documentation, R&R Express has 30 business days to acknowledge the claim.
R&R Express will assign a claim number to the file.
Often claims take a while to investigate. Legally, R&R Express has 120 days to respond with approval or denial of the claim.
After the 120 business days, R&R Express will continue to keep you informed at 60 business-day intervals until your claim is settled.
