Pilot Freight Claims
Need to file a claim with Pilot Freight?
We’ve pulled together a few tips for filing a claim with the carrier.
How to file a freight claim with Pilot Freight
Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Pilot Freight.
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What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Pilot Freight immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. Pilot Freight inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Pilot Freight immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Pilot Freight immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Pilot Freight immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Pilot Freight immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Pilot Freight immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Pilot Freight immediately to report damages
Filing a freight claim with Pilot Freight
Double check that Pilot Freight handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the Pilot Freight claim form link for the carrier that handled the damaged freight.
Important
To make a valid liability claim, Pilot Freight must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Pilot Freight is not responsible or at fault for the damage.
Pilot Freight Claims Department Contacts
- Claims Form:
- Email:
What Happens Next?
The following is general carrier policies. Pilot Freight may have policies that differ somewhat.
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign a claim number to the file.
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of the claim.
After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.
