Old Dominion Claims
Need to file a claim with Old Dominion Freight Line?
We’ve pulled together a few tips for filing a claim with the carrier.
If you’re worried about shipping issues with FreightCenter, don’t fret. Filing Old Dominion claims is a hassle-free process that you can easily handle. All you have to do is collect the necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit your claim easily through Old Dominion Freight Line’s user-friendly website or with your FreightCenter representative. You can be confident that you will receive assistance and support at every step.
Once you submit your claim, the dedicated team at Old Dominion Freight Line will promptly review the information and documents provided. They will carefully assess the validity of your claim and determine the best course of action. Regular updates will keep you informed about the progress of your claim, relieving any concerns you may have. Whether you seek compensation for damaged goods or resolution for lost shipments, Old Dominion is committed to providing fair and efficient solutions that prioritize your satisfaction. With Old Dominion Freight Line handling your claim with utmost care and professionalism, you can remain focused on your business. You can relax and trust Old Dominion Freight Line to take your claim seriously and resolve it promptly.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
If you need any help with your Old Dominion Freight Line shipment, don’t worry. We have a system to deal with any issues that may arise quickly and fairly. To start the process, you must collect all the necessary paperwork related to your shipment, such as the bill of lading, proof of value, and any evidence of damage or loss. Having all the required documents is crucial for a smooth and efficient process. Once you have all the necessary paperwork, you can visit our website and go to the “claims” section. There, you will find a simple form guiding you through the submission process.
To file Old Dominion claims, you must follow the instructions in the form and provide all the required details. We always aim to be transparent and efficient to ensure your claim is handled promptly and accurately. When you fill out the form, make sure to provide a thorough explanation of the issues you faced with your shipment and attach any relevant evidence you may have. The more information you provide, the faster we can assess your claim and work towards finding a solution.
Once your claim is submitted, our team of experts at Old Dominion Freight Line will carefully review all the information you have provided. We will examine the evidence and decide on the best course of action. We will keep you informed at every stage of the process so you know what’s happening. At Old Dominion Freight Line, we genuinely care about our customers and are committed to ensuring your satisfaction with the resolution. You can trust us to handle your shipment claim with professionalism and efficiency, so you can focus on running your business without any distractions.
Types of Freight Claims with Old Dominion
When you select Old Dominion Freight Line as your shipping provider, you have high expectations for your packages’ secure and punctual delivery. However, unforeseen circumstances may arise that necessitate filing a claim. A freight claim is a formal request for reimbursement if your shipment experiences loss, damage, or delay. Let’s delve into the various freight claims you may encounter when utilizing Old Dominion Freight Line for shipping.
The first type is damage claims, which are the most common. If your shipment arrives with broken or damaged items, you must initiate a claim with the company. It is important that you conduct a thorough inspection of your items upon delivery and document any damage related to shipping through photographs.
The second type is loss claims. Old Dominion claims should be filed when your shipment fails to arrive at its intended destination or is delivered to an incorrect location. If you expect your items and they do not materialize, filing a loss claim with Old Dominion Freight Line enables you to seek compensation for them.
The third type is shortage claims. These claims differ from loss claims as they are filed when only a portion of your shipment arrives. For instance, if you were anticipating five boxes but received only four, it is crucial to file a shortage claim for the missing box.
The final type of claim is a delay claim. These claims are less common and concern the timing of your shipment rather than its condition. If your shipment arrives much later than expected, leading to difficulties or losses, you can submit a delay claim to Old Dominion Freight Line. However, it is essential to remember that not all shipping services promise specific delivery times. Therefore, whether you are eligible to file a delay claim depends on the specific terms mentioned in your shipping agreement with Old Dominion Freight Line.
It’s important to act quickly and keep detailed records when filing a claim with Old Dominion Freight Line. This means taking photos of your items before and after shipping, keeping all shipping documents in a safe place, and reporting any issues as soon as possible. While filing a claim may seem like a hassle, it’s necessary to protect your interests and ensure you receive proper compensation if any problems arise with your shipment.
Tips for Filling Old Dominion Claims
If you need to make a claim with Old Dominion Freight Line, it’s really important to follow some steps. First, you should keep track of any items that are lost or damaged. Make sure to keep all the important paperwork, like the bill of lading and photos, to prove your claim. If you keep good records, it will make things easier and more likely that your claim will be approved.
Promptly reporting any issues during your shipment is also of utmost importance. It is vital to inform Old Dominion Freight Line immediately if any problems occur. This proactive approach will enable them to initiate an investigation and work towards resolving the issue. Reporting Old Dominion claims is an essential step to maximize the chances of a favorable resolution.
Maintaining open communication with Old Dominion Freight Line is crucial throughout the process. Respond promptly to their inquiries and requests, and keep them informed if there are any changes. It is also beneficial to familiarize yourself with the process of Old Dominion claims to understand the proceedings and set appropriate expectations.
By following these guidelines, you can increase the likelihood of receiving a prompt and equitable response to your claims with Old Dominion Freight Line while minimizing any potential disruptions that may impact your business.
What to do when freight damage is found
The following is general carrier policies. Old Dominion Freight Line may have policies that differ somewhat
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)
Take photographs of any external packaging damage and product damage.
Contact Old Dominion Freight Line immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Old Dominion Freight Line inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Old Dominion immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Old Dominion immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Old Dominion immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Old Dominion immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Old Dominion immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Old Dominion immediately to report damages
Filing a freight claim with Old Dominion
Double check that Old Dominion Freight Line handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight.
Important info for Old Dominion
If you are shipping goods with Old Dominion Freight Lines through FreightCenter and experience any damage to your shipment, it is crucial to take immediate action. Start by carefully documenting the damage and taking explicit photos from various angles to highlight any signs of harm on the package and its contents. This evidence will expedite the claims process and increase the likelihood of a favorable resolution.
Once you have documented the damage, evaluate its severity and how it affects the functionality and safety of the goods. This assessment will help you determine the next steps and prioritize efforts to address the issue. If the damage renders the goods unusable, contact Old Dominion Freight Lines through FreightCenter to arrange a return or replacement shipment.
In the event of freight damage during shipping, it is important to inform the recipient promptly. Transparent and open communication builds trust and manages expectations. Provide the recipient with detailed information about the damage and your actions to resolve it. Proactive communication demonstrates your commitment to excellent customer service and allows the recipient to make necessary adjustments to their plans or inventory.
If you receive damaged freight from Old Dominion Freight Lines, follow their specific procedures, which typically involve providing documents such as the bill of lading, proof of value, and evidence of damage. By following these requirements, you increase the chances of getting a quick and positive result, which will help keep your business running smoothly.
While awaiting the resolution of your claim, take preventive measures to avoid future freight damage. Review your packaging procedures and consider implementing additional protective measures to ensure the safety of your shipments during transit. Additionally, evaluate your choice of carrier and shipping methods to ensure they align with the needs and objectives of your business. By leveraging this experience and implementing preventive measures, you can enhance the efficiency of your logistics operations and reduce the risk of future damage.
Collaboration and transparency are essential when addressing freight damage issues with Old Dominion Freight Lines and FreightCenter. By following these steps and utilizing the partnership between FreightCenter and Old Dominion Freight Lines, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.
Old Dominion Claims Department Contacts
- Claims Form:
- Email:
- Phone:
- Fax:
What Happens Next?
The following is general carrier policies. Old Dominion Freight Line may have policies that differ somewhat.
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign a claim number to the file.
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.
After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.
