North Park Transportation Claims
Make your freight claims process easier and faster with North Park Transportation. Their skilled team manages claims efficiently so your supply chain runs smoothly. Find out how North Park Transportation’s complete claims solutions can help your business.
Reporting an issue with North Park Transportation is easy. Collect essential documents like the bill of lading and proof of value. Then, visit their website or contact FreightCenter. Their team swiftly reviews your claim, providing updates along the way. Count on North Park Transportation for a prompt and fair resolution, letting you focus on your business’s success.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How To File A Claim with North Park Transportation
Gather necessary documentation:
- -Bill of lading
- -Proof of value
- -Photos of damaged cargo
Submitting Your Claim:
Visit the North Park Transportation website to get the claims form.
- -Follow the instructions and provide all required information and documents.
- -North Park Transportation prioritizes transparency and efficiency, ensuring prompt processing.
- -Describe the shipment issue and attach supporting evidence for quicker review and resolution.
Claim Review Process:
- -Their claims team will carefully review the information provided.
- -They assess claim validity and determine the next steps.
- -Regular updates on claim status are provided throughout.
- -Count on North Park Transportation for swift resolution and top-notch customer service.
Trust North Park Transportation to handle your claim diligently, freeing you to focus on your business.
Types of Freight Claims with North Park Transportation
If you use North Park Transportation to send something, you want it to arrive at the intended destination safely and punctually. However, sometimes unforeseen circumstances may occur, and you might need to file a claim.
A claim is a way to request a refund if your shipment is lost, damaged, or delayed.
The most frequent type of claim is a “damage claim,” which is filed when your items arrive broken or not in the expected condition. To file this type of claim, examine your items immediately and take photographs of any damage while the driver is there.
If your package doesn’t arrive, you can file a “loss claim.” Alternatively, if some of your items are missing, you can file a “shortage claim.”
A “service failure claim” can be filed if your shipment is late, and you paid for a guaranteed or expedited service.
When filing a claim, it’s essential to act promptly and maintain accurate records. Take pictures, retain your shipping documents, and inform North Park Transportation immediately. Proactively taking this step can help safeguard you in case of any problem.
What to do when freight damage is found
Remain Calm and Document Everything
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact North Park Transportation immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If North Park Transportation inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact North Park Transportation immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact North Park Transportation immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact North Park Transportation immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact North Park Transportation immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact North Park Transportation immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact North Park Transportation immediately to report damages
Filing A Freight Claim With North Park Transportation
Double-check that North Park Transportation handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important Tips For North Park Transportation Claims
Act Quickly:
-
- Report the damage to the carrier as soon as possible, ideally within 5 days of delivery.
- It can make it easier to investigate and resolve the claim.
Document the Damage:
-
- Take clear, detailed photos of the damaged items and packaging.
- Retain all original packaging and shipping documents.
- This evidence will support your claim.
Gather Necessary Information:
-
- Obtain the Bill of Lading number, delivery date, and any pro numbers.
- Provide a detailed description of the damaged items and the extent of the damage.
- Determine the cost to repair or replace the damaged goods.
File the Claim Properly:
-
- Follow the carrier’s specific claim filing process, which may involve an online form or written letter.
- Submit all required documents, such as the Bill of Lading, proof of value, and damage photos.
- Keep a copy of the claim submission for your records.
Understand Claim Limites:
-
- Review the carrier’s liability policy and any limitations on the maximum claim amount.
- This will help set your expectations for the potential recovery amount.
Be Persistent and Patient:
-
- Claim resolution can take time, so be prepared to follow up and persist with the carrier.
- Remain polite and professional in all communications.
North Park Transportation Claims Department Contacts
- NPT Claim Form:
- Phone Number:
What Happens Next?
The following is general carrier policies. North Park Transportation may have policies that differ somewhat.
After a North Park Transportation claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge it.
The carrier will assign a North Park Transportation Claim number to the file.
Often, a North Park Transportation Claim can take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your North Park Transportation Claim is settled.
