Mullen Group Claims
Mullen Group strives to offer the best-in-class LTL freight services in the industry, delivering your freight on time and damage free.
If you ever encounter any issues with shipping through FreightCenter, don’t worry. Filing a claim with Mullen Group is a straightforward process you can easily manage. All you need to do is gather necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit the claim through Mullen Group’s user-friendly website or by contacting your FreightCenter representative. Throughout the process, you can expect to receive a guidance at every step.
Once you have submitted your claim, the dedicated team at Mullen group will promptly review the information and documents you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive regular updates on the status of your claim, so you’ll always be informed along the way. Whether you seek reimbursement for damaged goods or resolution for lost shipments, you can trust Mullen Group to deliver fair and efficient resolutions that prioritize your satisfaction. Mullen Group will handle your claim with care and professionalism, allowing you to focus on the continued success of your business. With Mullen Group, you can rest easy knowing that your claim will be taken seriously, and resolved promptly.
Awards and Endorsements
- 2021 Food Logistics' Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives' Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer's Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics' Champions: Rock Stars of the Supply Chain
- 2020 Best Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011, & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to File a Mullen Group Claim
If you have any problems with your Mullen Group shipment, don’t worry. We have a process to fix things fairly and quickly. The first step is to gather all the documents related to your shipment, such as bill of lading, proof of value, and evidence of any damage or loss. Good documentation is crucial to a smooth process. Once you have everything you need, go to our website. From there, you will find an easy-to-use form to guide you through the process.
To submit your claim, follow all the steps on the form and give us all the necessary information. As you fill out the form, be as detailed as possible about the problems with your shipment and attach any evidence you have. The more information you give, the faster your claim can be reviewed and a solution found.
After you submit your claim, our team of experts will carefully review everything you sent us. We will look at the evidence and decide what to do next. We will keep you informed every step of the way so you always know what’s happening. You can trust us to handle your shipment claim quickly and professionally so you can return to running your business without worries.
Types of Freight Claims with Mullen Group
Sometimes, unexpected things happen, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s look at the various types of freight claims you may encounter.
The first type is damage claims, which happen most often. If your shipment arrives with broken or damaged items, you should file a claim with Mullen Group. It’s important to check your items carefully when they arrive and take pictures of any damage as proof that it happened during shipping.
The second type is loss claims. This type of claim is filed when your shipment doesn’t arrive or is delivered to the wrong place. If you’re waiting for your items and they don’t show up, you should file a loss claim with Mullen Group to get compensation for the missing items.
Shortage claims are the third type. These claims differ from loss claims and are made when only part of your shipment arrives. For example, if you were supposed to get five boxes but only received four, you should file a shortage claim for the missing box.
The last type of claim is a delay claim. These claims are less common and are related to the timing of your shipment rather than its condition. If your shipment arrives much later than expected and causes issues or losses for you, you can file a delay claim with Mullen Group. But remember that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your shipment agreement.
No matter the claim you must file with Mullen Group, it’s important to act quickly and keep records of everything related to your shipment. This includes taking photos of your items before and after shipping, keeping track of all shipping documents, and reporting any issues as soon as possible. Filing a claim may seem like a hassle, but it’s important to protect yourself and get the compensation you deserve if anything goes wrong with your shipment.
Tips for Filing Mullen Group Claims
If you need to file Mullen Group claims, following some key steps is important. First, make sure to document any damage or loss carefully. You’ll need the necessary paperwork, like the bill of lading, proof of value, and photos to support your claim. Being thorough in your documentation can help speed up the process and increase your chances of success.
Reporting the issue promptly is also crucial. Let Mullen Group know as soon as possible about any problems with your shipment. This will help them investigate and quickly resolve the issue. It is essential to report Mullen Group claims to ensure your chances of success are met.
Good communication is important throughout the claims process. Be responsive to any requests or questions from the claims department and keep them updated on what’s happening. Learn about the process of claims and policies to better navigate and increase your chances of success.
By following these tips, you can improve your chances of getting a quick and fair approval for Mullen Group claims while minimizing disruptions to your business.
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Mullen Group immediately to report damages (not your third-party logistics service provider)
Don’t throw anything away. If Mullen Group inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carriers have a 5-day deadline from delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those five days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Mullen Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Mullen Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Mullen Group immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Mullen Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Mullen Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Mullen Group immediately to report damages
Filing a Freight Claim with Mullen Group
Double check that Mullen Group handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for Mullen Group if they are the carrier that handled the damaged freight.
Important Information
If you’re shipping goods with Mullen Group through FreightCenter and discover any damage to your shipment, it’s essential to take immediate action. The first step is to carefully document the damage by taking clear photos from different angles, noting any visible signs of harm on both the packaging and the contents. This evidence can help speed up the claims process and increase the likelihood of a favorable outcome.
After documenting the damage, it’s crucial to assess its severity and how it affects the functionality and safety of the goods. This evaluation will help you decide the following steps to take and prioritize efforts to resolve the issue. If the damage makes the goods unusable, contact Mullen Group through FreightCenter right away to arrange for a return or replacement shipment.
If you discover freight damage during shipping, it’s important to inform the recipient immediately. Being transparent helps maintain trust and manage expectations. Provide detailed information about the damage and the steps you’re taking to address it. Proactive communication shows your commitment to excellent customer service and allows the recipient to adjust plans or inventory accordingly.
If you receive damaged freight from Mullen Group, follow their specific procedures, which usually involve providing documents like the bill of lading, proof of value, and evidence of damage. Following these requirements increases the chances of a swift and favorable resolution, minimizing disruptions to your business operations.
While waiting for your claim to be resolved, take preventative measures to avoid future freight damage. Review your packaging procedures and consider adding more protective measures to ensure the safety of your shipments during transit. Also, assess your choice of carrier and shipping methods to make sure they align with your business’s needs and goals. Learning from this experience and taking preventative measures enhance the efficiency of your logistics operations and reduce the risk of future damage.
To make a valid liability claim, Mullen Group must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Mullen Group is not responsible or at fault for the damage.
Collaboration and transparency are essential when handling freight damage issues through Mullen Group and FreightCenter. By taking these steps and leveraging FreightCenter’s partnership with Mullen Group, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.
Mullen Group Department Contacts
- Mullen Group Claims Form:
- Mullen Group Contacts:
After Mullen Group Claims are Filed. What Happens Next?
The following is general carrier policies. Mullen Group may have policies that differ somewhat.
After Mullen Group claims are submitted with the proper documentation, Mullen Group has 30 business days to acknowledge the claim.
Mullen Group will assign a claim number to the file.
Often, claims take a while to investigate. Legally, Mullen Group has 120 days to respond with approval or denial of the claim.
After the 120 business days, Mullen Group will continue to keep you informed at 60 business-day intervals until your claim is settled.
