JP Express Claims
Make your freight claims process easier and faster with JP Express. Their skilled team manages claims efficiently so your supply chain runs smoothly. Find out how JP Express’s complete claims solutions can help your business.
Dealing with shipping issues is a real pain. But reporting a problem with JP Express? That’s actually pretty straightforward and painless.
First things first, you’ll need to gather a few key documents – the bill of lading, proof of value, and any photos showing the damage or loss. Once you’ve got those, you can head over to their website or give your FreightCenter rep a call. Their online claims process is super user-friendly, and the JP Express team will jump right on your issue.
The best part? They’re quick to respond and laser-focused on resolving your problem. Their dedicated claims crew will review everything you send over, verify the validity of your claim, and figure out the best way to make it right. And they’ll keep you in the loop every step of the way, so you never have to wonder what’s going on.
Whether you need a reimbursement for damaged goods or a solution for lost shipments, JP Express has got your back. They’re committed to providing fast, fair resolutions that leave you completely satisfied. You can trust them to handle your claim with care and efficiency – freeing you up to focus on what really matters, running your business. So don’t stress the next time something goes wrong with your freight.
Just reach out to JP Express, and let their experts take it from there. With them in your corner, you’re in good hands.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How To File A JP Express Claim
It’s actually a pretty straightforward process, but getting all your ducks in a row upfront is key.
First things first, you’ll want to round up a few important documents – the bill of lading, proof of value for your cargo, and any photos showing the damage. Having all that documentation ready to go will really help streamline the whole claims process.
Once you’ve gathered everything, complete a damage and loss claim form. Now, don’t worry; you’ll get to share the full story of what happened with your shipment. Just lay it all out there, with any supporting evidence you’ve got. That’ll help the JP Express claims team get a clear picture and work quickly to validate your claim.
JP Express is committed to providing top-notch customer service. They will work hard to resolve your claim as fast as possible while ensuring you’re completely satisfied. You can trust them to handle your situation with care and expertise – freeing you up to focus on keeping your business thriving.
Types of Freight Claims with JP Express
We all want our freight to get from A to B without a hitch, right? But the reality is, sometimes things just don’t go as planned. That’s where filing a claim with JP Express comes in.
Think of it this way – a claim is your way of asking for your money back if your shipment gets lost, damaged, or delayed.
The most common type of claim is the damage claim. This happens when your cargo shows up busted or not quite how you expected it. To file one of these, you’ll want to inspect your items right away and take some photos of the damage. That way, you can prove it happened in transit, not after it got to you.
Now, if your package never even shows up, that’s a loss claim. Easy enough. And if some of your stuff is missing, that’s a shortage claim. Like, say you were supposed to get 10 boxes, but only 9 arrived – bam, you’ve got a shortage claim on your hands.
Oh, and let’s not forget about the transit time claim. This is when your shipment is just plain late, causing you all kinds of headaches. Just keep in mind that not all shipping services promise specific delivery times, so it depends on the details of your agreement with JP Express.
The key thing to remember is that if you need to file a claim, do it fast and keep impeccable records. Take before and after photos, hang onto all your shipping docs, and let the JP Express team know about any issues right away.
Tips for Filling A JP Express Claim
Make sure to have all the necessary evidence on hand when filing a claim. This includes a bill of lading, proof of value, and clear photos of any damage. Providing thorough documentation upfront will help speed up the review process and ensure that your case is resolved as quickly as possible.
Ensure that all information provided is accurate and matches the actual shipment to avoid any delays in the process.
Write any issues with the freight on the delivery receipt. Then, don’t wait long to file a claim. The more time passes, the harder it will be for the JP Express Claims department to investigate. Show them you mean business by jumping on it right away.
And you know what they say – communication is key. Stay in close touch with the JP Express Claim team, answering any questions they’ve got and being upfront about what’s going on.
What to do when freight damage is found
Remain Calm and Document Everything
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact JP Express immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If JP Express or a third-party inspector looks at the product. They will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact JP Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact JP Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact JP Express immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact JP Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact JP Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact JP Express immediately to report damages
Filing a freight claim with JP Express
Double-check that JP Express handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight.
Important Info for JP Express Claims
If you use FreightCenter to ship your goods with JP Express and the goods get damaged during the shipping process, you need to act fast to resolve the issue. First, take clear pictures of the damage from different angles to show what happened to the package and its contents. Clear pictures help speed up the process of getting it fixed.
Next, check how bad the damage is. If it’s just a scratch or a dent, it might not be a big deal. But if it’s a big problem that makes the item unusable, you need to contact JP Express immediately through FreightCenter to arrange a replacement or return.
At the same time, you should tell the person who was supposed to receive the package that it’s damaged. Be honest about what happened and what you’re doing to fix it. This will help them plan around the issue and trust you to handle it well.
After that, you need to file a claim with JP Express. They will give you specific instructions on what paperwork you need to submit, like the bill of lading or proof of what the item was worth. Following their instructions will make the process quicker and easier.
While you’re waiting for the claim to be resolved, think about how you can avoid damage in the future. Maybe you need to change how you package things or choose a different carrier. By learning from this experience, you’ll be able to improve your shipping process and reduce the risk of damage happening again.
Throughout this whole process, make sure you’re talking to everyone involved and being honest about what’s happening. This will help resolve the issue faster and keep everyone happy. With FreightCenter and JP Express working together, you can handle shipping damage like a pro.
JP Express Claims Department Contacts
- Customer Service
What Happens Next?
The following is general carrier policies. JP Express may have policies that differ somewhat.
After an JP Express claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign a JP Express Claim number to the file.
Often, a JP Express Claim can take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your JP Express Claim is settled.
