Foodliner Claims
Foodliner strives to offer the best-in-class LTL freight service in the industry, delivering your freight damage-free and on time.
If you ever encounter any issues with shipping through FreightCenter, don’t worry. Filing a claim with Foodliner is a straightforward process you can easily manage. All you need to do is gather the necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit the claim through Foodliner’s user-friendly website or by contacting your FreightCenter representative. Throughout the process, you can expect to receive guidance at every step.
Once you have submitted your claim, the dedicated team at Foodliner will promptly review the information and documents you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive regular updates on the status of your claim, so you’ll always be informed along the way. Whether you seek reimbursement for damaged goods or resolution for lost shipments, you can trust Foodliner to deliver fair and efficient resolutions that prioritize your satisfaction. Foodliner will handle your claim with care and professionalism, allowing you to focus on the continued success of your business. With Foodliner, you can rest easy knowing that your claim will be taken seriously and resolved promptly.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to file a Foodliner Claim
If you have any problems with your Foodliner shipment, don’t worry. We have a process to fix things quickly and fairly. The first step is to gather all the documents related to your shipment, such as the bill of lading, proof of value, and evidence of any damage or loss. Good documentation is critical to a smooth process. Once you have everything you need, go to our website and click on “claims.” From there, you will find an easy-to-use form to guide you through the process.
To submit your claim, follow the steps on the form and give us all the necessary information. We believe in transparency and efficiency, so we will work on your claim quickly and accurately. As you fill out the form, be as detailed as possible about the problems with your shipment and attach any evidence you have. The more information you give us, the faster we can review your claim and find a solution.
After you submit Foodliner claims, our team of experts will carefully review everything you sent us. We will look at the evidence and decide what to do next. We will keep you informed every step of the way so you always know what’s happening. At Foodliner, we care about our customers and want to ensure you are happy with the outcome. You can trust us to handle your shipment claim professionally and quickly so you can return to running your business without worries.
Types of Freight Claims with Foodliner
When you choose Foodliner to ship your package, you expect it to arrive safely and on time. But sometimes unexpected things happen, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s look at the different types of freight claims you might encounter when using Foodliner for shipping.
The first type is damage claims, which happen most often. If your shipment arrives with broken or damaged items, you should file a damage claim with Foodliner. It’s important to check your items carefully when they arrive and take pictures of any damage as proof that it happened during shipping.
The second type is loss claims. This type of claim is filed when your shipment doesn’t arrive or is delivered to the wrong place. If you’re waiting for your items and they don’t show up, you should file a loss claim with Foodliner to get compensation for the missing items.
Shortage claims are the third type. These claims differ from loss claims and are made when only part of your shipment arrives. For example, if you were supposed to get ten boxes but only received nine, you should file a shortage claim for the missing box.
The last type of claim is a delay claim. These claims are less common and are related to the timing of your shipment rather than its condition. If your shipment arrives much later than expected and causes problems or losses for you, you can file a delay claim with Foodliner. But remember that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your shipping agreement with Foodliner.
No matter the claim you must file with Foodliner, it’s important to act quickly and keep good records of everything related to your shipment. This includes taking pictures of your items before and after shipping, keeping track of all shipping documents, and reporting any issues as soon as possible. Filing a claim may seem like a hassle, but it’s important to protect yourself and get the compensation you deserve if anything goes wrong with your shipment.
Tips for Filling Foodliner Claims
If you need to file Foodliner claims, following some key steps is important. First, make sure to document any damage or loss carefully. You’ll need the necessary paperwork, like the bill of lading, proof of value, and photos to support your claim. Being thorough in your documentation can help speed up the process and increase your chances of success.
Reporting the issue promptly is also crucial. Let Foodliner know as soon as possible about any problems with your shipment. This will help them investigate and resolve the issue quickly. It is essential to report Foodliner claims to ensure your chances of success are met.
Good communication is important throughout the claims process. Be responsive to any requests or questions from Foodliner claims department and keep them updated on what’s happening. Learn about the process of Foodliner claims and policies to better navigate and increase your chances of success.
By following these tips, you can improve your chances of getting a quick and fair approval for Foodliner claims while minimizing disruptions to your business.
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Foodliner immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Foodliner inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who Do I Contact About Freight Claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Foodliner immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Foodliner immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Foodliner immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Foodliner immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Foodliner immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Foodliner immediately to report damages
Filing a freight claim with Foodliner
Double check that Foodliner handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for Foodliner if they are the carrier that handled the damaged freight.
Important Info for Foodliner claims
If you’re shipping goods with Foodliner through FreightCenter and discover any damage to your shipment, it’s essential to take immediate action. The first step is to carefully document the damage by taking clear photos from different angles, noting any visible signs of harm on both the packaging and the contents. This evidence can help speed up the claims process and increase the likelihood of a favorable outcome.
After documenting the damage, it’s crucial to assess its severity and how it affects the functionality and safety of the goods. This evaluation will help you decide the following steps to take and prioritize efforts to resolve the issue. If the damage makes the goods unusable, contact Foodliner through FreightCenter right away to arrange for a return or replacement shipment.
If you discover freight damage during shipping, it’s important to inform the recipient immediately. Being transparent helps maintain trust and manage expectations. Provide detailed information about the damage and the steps you’re taking to address it. Proactive communication shows your commitment to excellent customer service and allows the recipient to adjust plans or inventory accordingly.
If you receive damaged freight from Foodliner, follow their specific procedures, which usually involve providing documents like the bill of lading, proof of value, and evidence of damage. Following these requirements increases the chances of a swift and favorable resolution, minimizing disruptions to your business operations.
While waiting for your claim to be resolved, take preventive measures to avoid future freight damage. Review your packaging procedures and consider adding more protective measures to ensure the safety of your shipments during transit. Also, assess your choice of carrier and shipping methods to make sure they align with your business’s needs and goals. Learning from this experience and taking preventive measures can enhance the efficiency of your logistics operations and reduce the risk of future damage.
Collaboration and transparency are essential when handling freight damage issues through Foodliner and FreightCenter. By taking these steps you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.
Foodliner Department Contacts
- Foodliner Contact Page
After Foodliner Claims Are Filed. What Happens Next?
The following is general carrier policies. Foodliner may have policies that differ somewhat.
After Foodliner claims are submitted with the proper documentation, Foodliner has 30 business days to acknowledge the claim.
Foodliner will assign a claim number to the file.
Often claims take a while to investigate. Legally, Foodliner has 120 days to respond with approval or denial of the claim.
After the 120 business days, Foodliner will continue to keep you informed at 60 business-day intervals until your claim is settled.
