Cowan Systems Claims
Cowan Systems strives to deliver your freight damage-free and on time – offering top-notch LTL freight service.
If you ever encounter any problems with shipping through FreightCenter, no need to worry. Filing a claim with Cowan Systems is a straightforward process you can easily manage. All you need to do is gather necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit the claim through Cowan System’s easy-to-use website or by contacting your representative at FreightCenter. Throughout the process, you can expect to receive guidance at every step.
Once you have submitted your claim, the committed team at Cowan Systems will quickly review the documents and information you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive regular updates on the status of your claim, so you’ll always be informed along the way. Whether you seek reimbursement for damaged goods or a resolution for lost shipments, you can trust Cowan Systems to deliver fair and efficient resolutions that put your satisfaction first. Cowan Systems will handle your claim with professionalism and care, allowing you to focus on the continued success of your business. With Cowan Systems, you can be rest assured knowing that your claim will be taken seriously, and resolved promptly.
Awards and Endorsements
- 2021 Food Logistics' Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives' Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer's Top 500 Companies on the Gulf Coast
- 2020 & 2017® Transport Partner
- 2020 & 2017 Food Logistics' Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011, & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to File a Cowan Systems Claim
If you have any issues with your Cowan Systems shipment, don’t worry. We have a process to fix things fairly and quickly. The initial step is to gather all the documents related to your shipment, including the bill of lading (BOL), proof of value, and any evidence of damage or loss. Sufficient documentation is crucial to a smooth process. Once you have everything you need, go to our website. From there, you will find a user-friendly form to guide you through the process.
To submit your claim, follow the steps on the form and give us all the necessary information. We believe in honesty and efficiency, so we will work quickly and accurately on your claim. As you fill out the form, be as detailed as possible about the issues with your shipment, and attach any and all evidence you have. The more information you give us, the quicker we can review your claim and find a solution for you.
After you submit Cowan Systems claims, our team of experts will carefully review everything you sent us. We will look at the evidence and decide what the next steps are. We will keep you informed through the entire process so you are always aware of what’s happening. At Cowan Systems, we prioritize our customers and their satisfaction. You can trust us to handle your shipment claim quickly and in a professional manner so you can return to running your business without worries.
Types of Freight Claims with Cowan Systems
When you choose Cowan Systems to ship your freight, you expect it to arrive safely and in a timely manner. But sometimes unexpected things happen, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s look at the different types of freight claims you may encounter when using Cowan Systems for shipping.
The first type is damage claims, which happen most often. If your shipment arrives with broken or damaged items, you should file a damage claim with Cowan Systems. It’s important to check your items carefully when they arrive and take pictures of any damage as proof that it happened during shipping.
The second type is loss claims. This type of claim is filed when your shipment doesn’t arrive or is delivered to the wrong address. If you’re waiting for your shipment and it doesn’t arrive, you should file a loss claim with Cowan Systems to get compensation for the missing item(s).
Shortage claims are the third kind. The claims differ from lost claims and are made when only part of your shipment arrives. For example, if you were supposed to get 20 boxes but only received 19, you should file a shortage claim for the missing box.
The final type of claim is a delay claim. These claims are less common and are related to the timing of your shipment rather than its condition. If your shipment arrives much later than expected and causes issues or losses for you and your business, you can file a delay claim with Cowan Systems. But keep in mind that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your contract with Cowan Systems.
No matter the claim you file with Cowan Systems, it’s critical to act swiftly and keep solid records of everything related to your shipment. This includes taking photos of your items before and after shipping, keeping track of all shipping documents, and reporting any problems as soon as possible. Filing a claim may seem like a hassle, but it’s vital to protect yourself and get the compensation you deserve if anything goes awry with your freight.
Tips for Filing Cowan Systems Claims
If you need to file Cowan Systems claims, following some key steps is vital. First, make sure to document any damage or loss carefully. You’ll need the proper paperwork, like the bill of lading, proof of value, and photos to support your claim. Being thorough in your documentation can assist in speeding up the process and increase your chances of success.
Reporting the issue promptly is also important. Let Cowan Systems know as soon as possible about any problems with your shipment. This will help them investigate and resolve the issue quickly. It is essential to report Cowan Systems claims to ensure your chances of success are met.
Good communication is important throughout the claims process. Be responsive to any requests or questions from Cowan System’s claims department and keep them updated on what’s happening. Learn about the process of Cowan Systems claims and policies to better navigate and increase your chances of success.
By following these tips, you can enhance your chances of getting a fast and fair approval for Cowan Systems claims while minimizing any disruptions to your business.
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Cowan Systems immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Cowan Systems inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who Do I Contact About Freight Claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Cowan Systems immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Cowan Systems immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Cowan Systems immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Cowan Systems immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Cowan Systems immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Cowan Systems immediately to report damages
Filing a freight claim with Cowan Systems
Double check that Cowan Systems handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for Cowan Systems if they are the carrier that handled the damaged freight.
Complete the Cowan Systems claim form and submit the form to the Cowan Systems claims department per the carrier’s instructions.
Provider all necessary documentation, such as the BOL, POD, damage photos, and invoices.
Important Information
If you’re shipping goods with Cowan Systems through FreightCenter and discover any damage to your freight, it’s essential to take immediate action. The first step is to thoroughly document the damage by taking clear photos from different angles, noting any visible signs of harm on both the packaging and the contents. This evidence can assist in speeding up the claims process and increase the likelihood of a successful outcome.
After documenting the damage, it’s critical to assess its severity and how it affects the functionality and safety of the goods. This evaluation will help you decide the next steps to take and prioritize efforts to resolve the issue. If the damage makes the goods unusable, contact Cowan Systems through FreightCenter right way to arrange for a replacement or return shipment.
If you discover freight damage during shipping, it’s critical to inform the recipient immediately. Being transparent helps maintain trust and manage expectations. Provide detailed information about the damage and the steps you’re taking to address it. Proactive and transparent communication shows your commitment to excellent customer service and allows the recipient to adjust plans or inventory accordingly.
If you receive damaged freight from Cowan Systems, follow their specific procedures, which typically involve providing documents like a bill of lading, proof of value, and evidence of damage. Following these requirements increases the chances of a fast and favorable resolution, minimizing disruptions to your business operations.
While waiting for your claim to be resolved, take preventative measures to avoid future freight damage. Review your packaging procedures and consider adding more protective measures to guarantee the safety of your shipments during transit. Additionally, assess your choice of carrier and shipping methods to make sure they align with your business’s needs and goals. Learning from this experience and taking preventative measures enhances the efficiency of your logistics operations and reduces the risk of damage in the future.
To make a valid liability claim, Cowan Systems must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Cowan Systems is not responsible or at fault for the damage.
Collaborating, effective communication, and transparency are essential when dealing with freight damage issues through Cowan Systems and FreightCenter. By taking these steps and leveraging FreightCenter’s partnership with Cowan Systems, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.
Cowan Systems Department Contacts
- Contact Cowan Systems:
After Cowan Claims Are Filed, What Happens Next?
The following is general carrier policies. Cowan Systems may have policies that somewhat differ.
After Cowan Systems claims are submitted with the proper documentation, Cowan Systems has 30 business days to acknowledge the claim.
Cowan Systems will assign a claim number to the file.
Often claims take a while to investigate. Cowan Systems has 120 days to respond with approval or denial of the claim.
After the 120 business days, Cowan Systems will continue to keep you informed at 60 business-day intervals until your claim is settled.
