Atech Logistics Claims
Make your freight claims process easier and faster with Atech Logistics. Their skilled team manages claims efficiently so your supply chain runs smoothly. Find out how Atech Logistics’s complete claims solutions can help your business.
If you have a problem with Atech Logistics, don’t worry! The process to report a problem is easy and quick. To get started, you need to gather a few important documents like your bill of lading, proof of value, and evidence of damage or loss. Once your paperwork is ready, you can visit their website or contact your representative at FreightCenter.
After you file your claim, the claims team at Atech Logistics will carefully review all the information and documents you provided. They will keep you updated every step of the way, so you don’t have to worry about a thing. Whether you need a refund for damaged goods or help finding a lost package, Atech Logistics is committed to providing a quick and fair resolution. You can trust them to handle your claim with care and efficiency so you can focus on your business’s success.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How To File an Atech Logistics Claim
Gather the required documentation:
-Bill of lading
-Proof of value
-Photos of damaged cargo
Providing all necessary documents upfront will help quicken the claims process.
Submitting Your Claim:
-Follow Atech’s claim filing instructions and provide all the necessary information and documents.
-Provide details about what happened with your shipment and attach any supporting evidence.
-This will help speed up the review process and resolve your claim fairly and quickly.
Claim Review Process:
-A team of Atech Logistics experts will carefully review all the information and documents you provided.
-They will work to check the validity of your claim and determine the next steps.
-You will receive regular updates about the status of your claim throughout the process.
-Atech Logistics is dedicated to providing excellent customer service and resolving claims as quickly as possible while ensuring your satisfaction.
You can trust Atech Logistics to handle your claim with care and expertise, allowing you to focus on your business.
Types of Freight Claims with Atech Logistics
If you send something through Atech Logistics, you expect it to arrive safely and on time. However, we know that sometimes things go differently than planned. In such cases, you may need to file a claim.
A claim is simply a way to ask for some of your money back if something goes wrong with your shipment, such as lost, damaged, or delayed.
The most common type of claim is a “damage claim.” This happens when your items arrive broken or not in the expected condition. To file this type of claim, you must immediately check your items and take pictures of any damage. Notate the proof of delivery if the item is damaged.
If your package never arrives, you can file a “loss claim.” If some of your items are missing, you can file a “shortage claim.”
Another type of claim is a “service failure claim.” This applies if your shipment is late and you paid for a guaranteed or expedited service.
To file a claim, you should act quickly and keep good records. Take photos, hold onto your shipping papers, and immediately let Atech Logistics know. You can take these proactive steps to protect yourself if something goes wrong.
What to do when freight damage is found
Remain Calm and Document Everything
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Atech Logistics immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Atech Logistics inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Atech Logistics immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Atech Logistics immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Atech Logistics immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Atech Logistics immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Atech Logistics immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Atech Logistics immediately to report damages
Filing a freight claim with Atech Logistics
Double-check that Atech Logistics handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important Tips for Atech Logistics Claims
Act quickly:
If you receive a damaged item, report it to the company that delivered it as soon as possible, ideally within five days of receiving it.
Document the damage:
Take clear and detailed photos of the damaged item and its packaging. Don’t throw away the packaging or any delivery documents until the issue is resolved. This will provide evidence to support your claim.
Gather necessary information:
Make sure you have the Bill of Lading number, delivery date, and any pro numbers. Also, describe in detail the damaged item and the extent of the damage. Find out how much it would cost to repair or replace the damaged item.
File the claim properly:
Follow the instructions provided by the company for filing a claim. This may involve filling out a form online or sending a written letter. Make sure you submit all the required documents, such as the Bill of Lading, proof of value, and damage photos. Keep a copy of your claim submission for your records.
Understand claim limits:
Read the company’s liability policy and check the maximum claim amount. This will help you understand how much you can expect to recover.
Be persistent and patient:
It may take some time to resolve a claim, so be prepared to follow up with the company. Stay polite and professional in all your communications.
Atech Logistics Claims Department Contacts
- Phone Number:
What Happens Next?
The following is general carrier policies. Atech Logistics may have policies that differ somewhat.
After an Atech Logistics claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign an Atech Logistics Claim number to the file.
Often, a Atech Logistics Claim can take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your Atech Logistics Claim is settled.
