Artur Express Claims
Need to file a claim with Artur Express?
We’ve pulled together a few tips for filing a claim with the carrier.
Shipping with Artur Express through FreightCenter is generally smooth, but occasionally, unforeseen events can lead to damaged or lost shipments. In such cases, Artur Express’s claims process becomes your lifeline. This procedure allows you to see compensation for your losses but requires prompt action and attention to detail.
The claims process begins the moment you receive your shipment. Inspect your goods immediately and document any visible damage or missing items. Preserve all evidence, including packaging materials and damaged goods, as these will support your claim. Next, obtain the necessary claim form from Artur Express and complete it. Be thorough in describing the incident and provide all relevant details about your shipment. Accuracy and completeness in your submission are key factors in determining the success of your claim.
Once submitted, Artur Express will carefully evaluate your case to determine appropriate compensation. Remember, while this process exists to protect you, its effectiveness relies heavily on your swift and precise action.
How To File A Freight Claim With Artur Express
Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Artur Express.
Compare Artur Express freight to 50+ carriers
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact Artur Express immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Artur Express inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Artur Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Artur Express immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Artur Express immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Artur Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Artur Express immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Artur Express immediately to report damages
Filing a freight claim with Artur Express
Double check that Artur Express handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important
To make a valid liability claim, Artur Express must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Artur Express is not responsible or at fault for the damage.
Artur Express Claims Department Contacts
- Email:
- Phone:
- Fax:
What Happens Next?
The following is general carrier policies. Artur Express may have policies that differ somewhat.
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim
Carrier will assign a claim number to the file
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled
